JetBack logo Terms and Conditions

Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the services provided by JetBack Flight Tracking, LLC (“JetBack,” “we,” “us,” or “our”). Our services include the JetBack website, mobile applications, software, and flight monitoring infrastructure designed to identify airfare price drops, initiate refund or credit claims, and assist with airline booking changes (collectively, the “Services”).

By accessing or using JetBack’s Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.

1. License to Use the Services

1.1 Limited License Grant

JetBack grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services strictly for your personal, non-commercial purposes and solely in accordance with these Terms.

1.2 Prohibited Uses

You agree not to:

  • • Reproduce, modify, distribute, sell, resell, sublicense, or exploit any portion of the Services without prior written consent.
  • • Reverse engineer, decompile, or attempt to derive source code from any part of our software.
  • • Use the Services for any unlawful, fraudulent, or unauthorized purpose.
  • • Access or attempt to access another user’s account or JetBack’s internal systems without authorization.
  • • Use any automated means (bots, scrapers, scripts) to interact with the Services beyond what is explicitly permitted.

Violations may result in immediate termination of access and potential legal action.

2. Authorization to Act on Your Behalf

2.1 Scope of Services Requiring Authorization

By using JetBack, you expressly grant us permission to act on your behalf with third-party airlines for the limited purposes of:

  • • Monitoring flight prices associated with your submitted bookings;
  • • Accessing your travel reservation data as provided by you (e.g., confirmation numbers);
  • • Requesting, submitting, or initiating modifications to your booking, including reticketing under lower fare classes or filing refund or eCredit claims, as allowed by the airline’s policies.

You acknowledge and agree that:

  • • JetBack may make changes to your reservation on your behalf, including reticketings or fare modifications, when doing so is required to secure an airline refund or credit;
  • • JetBack does not guarantee preservation of your original seat assignment, fare class benefits (e.g., checked baggage, preferred boarding, elite status), or special requests made during original booking;
  • • JetBack shall not be liable for any inconvenience, loss of amenities, or other travel consequences resulting from such changes so long as they were made in good faith.

2.2 Scope of Agency and Power of Attorney

By using the Services, you hereby appoint JetBack Flight Tracking, LLC as your agent and grant us full authority to act on your behalf in connection with airline bookings you submit to the platform. This includes, but is not limited to, accessing reservation systems, communicating with airlines, requesting refunds or credits, initiating reticketings, accepting terms and conditions imposed by third-party travel providers, and taking any other commercially reasonable actions necessary to perform the Services.

You acknowledge that this authorization constitutes a limited power of attorney, and you expressly waive any requirement that further written or notarized consent be provided. You agree that actions taken by JetBack under this authority are binding as if taken by you directly, and you release JetBack from any liability resulting from such actions taken in good faith pursuant to this mandate.

This authorization remains in effect until revoked in writing and confirmed by JetBack. Revocation will not affect any actions already taken in reliance on this grant of authority.

3. Service Features, Modifications, and Fees

JetBack reserves the right to:

  • • Modify, enhance, suspend, or remove functionality of the Services at any time without prior notice;
  • • Restrict access to certain features based on subscription level or payment;
  • • Offer free and paid versions of the Services with clearly disclosed pricing;
  • • Discontinue the Services temporarily or permanently for maintenance, updates, or business reasons.

You will only be charged for paid features or subscriptions if you have affirmatively opted in and consented to those charges.

4. Account Suspension or Termination

JetBack may suspend or terminate your access to the Services at its sole discretion, with or without notice, for reasons that include but are not limited to:

  • • Violation of these Terms or any applicable law;
  • • Abuse of the system (e.g., excessive API calls, fraudulent usage);
  • • Use of the Services in a manner that disrupts the experience for others.

Upon termination, your right to use the Services will immediately cease. JetBack is not responsible for any resulting loss of data, refund access, or travel opportunities.

5. Data Collection, Storage, and Post-Deletion Retention

5.1 Personal Data Use

To provide the Services, JetBack collects, processes, and stores personal information such as your name, email address, airline confirmation numbers, flight itineraries, and metadata related to your use of the application. Our handling of this information is governed by our Privacy Policy.

5.2 Accuracy of User-Submitted Data

JetBack relies on the information you submit—primarily via forwarded flight confirmation emails—to deliver its Services. You are solely responsible for ensuring the accuracy and completeness of the data you provide. JetBack is not responsible for errors, missed refund opportunities, or incorrect booking actions that result from malformed, outdated, or misleading input.

5.3 Retention After Account Deletion

If you choose to delete your account, JetBack may retain limited portions of your data for a reasonable period, even after deletion, in order to:

  • • Complete ongoing refund or credit claims;
  • • Comply with legal obligations or regulatory audits;
  • • Prevent fraud or abuse;
  • • Enforce these Terms;
  • • Maintain business records, analytics, and system logs.

We take reasonable security precautions to protect your retained data and will not use it for marketing purposes after account deletion unless you opt in.

6. Internet Connectivity and User Responsibility

You are solely responsible for maintaining a functioning internet connection and any mobile data or carrier fees incurred through your use of the Services. JetBack disclaims responsibility for failures, interruptions, or degradation in the quality of the Services caused by your device, carrier network, or environmental conditions.

7. Disclaimer of Liability and No Guarantee of Results

7.1 Fare Drop Detection Disclaimer

JetBack employs automated systems and internal logic to detect and respond to airfare changes. However, due to the complex and dynamic nature of airline pricing and fare rules, we do not guarantee:

  • • That all eligible fare drops will be detected;
  • • That all refund or credit opportunities will be processed;
  • • That refunds or credits will always be accepted or issued by the airline.

7.2 Booking Error Disclaimer

JetBack is not liable for any inaccuracies in flight information, failure to detect a price drop, or consequences arising from acting on incorrect or incomplete reservation data. This includes, but is not limited to:

  • • Failure to capture a time-sensitive fare change;
  • • Misreading of user-submitted confirmation emails;
  • • Airline limitations or policy changes affecting eligibility.

7.3 Reticketing and Fare Class Limitations

In the event that JetBack initiates a reticketing to capture a lower fare or refund opportunity, you understand and accept that this may result in:

  • • Loss of original seat assignments;
  • • Change in fare class or ticket conditions (e.g., baggage entitlements, change/cancellation flexibility);
  • • Removal of complimentary upgrades or elite status benefits.

While these outcomes are exceptionally rare, they can occur due to airline error despite JetBack taking rigorous precautions when filing claims on your behalf. JetBack is not responsible for any negative outcome from such reticketing activity.

7.4 Airline Refund Policy Changes

JetBack's ability to recover refunds depends on airline policies that are outside of our control. In the event that an airline discontinues, restricts, or refuses refund programs — whether generally or for specific fare classes — your membership will not be cancelled and no refund of membership fees will be issued on that basis. JetBack makes no implicit or explicit guarantees that refunds or credits will be available, obtainable, or honored by any airline at any time.

7.5 Credit Ownership and Airline Issuance

JetBack facilitates refund or eCredit claims on your behalf, but has no control over how the airline chooses to issue or allocate those credits. Refunds or credits may be:

  • • Returned to the original form of payment;
  • • Issued as travel vouchers to the person or entity listed as the booking owner;
  • • Subject to airline-specific expiration, redemption, or access restrictions.

JetBack is not liable if you are unable to access or redeem the refund or credit, nor are we responsible for pursuing credit reallocation once it is issued.

7.6 System Breach or Data Exposure

JetBack uses commercially reasonable security practices to protect your data. However, you understand that no system is impenetrable. JetBack is not liable for damages, direct or indirect, resulting from unauthorized access, data breaches, or third-party exploits.

8. Third-Party Service Dependencies

The Services depend on the proper functioning of third-party services such as airline systems, email providers, hosting platforms, and analytics tools. JetBack disclaims all liability for downtime, inaccuracies, or errors caused by these third parties.

9. Software Updates and Compatibility

We may issue periodic updates to the JetBack application to improve performance, security, and user experience. By using the Services, you consent to receive such updates. It is your responsibility to ensure that your device and software are compatible with JetBack.

10. Indemnification

You agree to indemnify, defend, and hold harmless JetBack and its affiliates, officers, directors, and employees from any third-party claims, liabilities, damages, or expenses (including attorneys’ fees) arising from:

  • • Your use or misuse of the Services;
  • • Your violation of these Terms;
  • • Your infringement of any intellectual property or privacy rights of another party.

11. Dispute Resolution and Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Services shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. You waive any right to a trial by jury or to participate in a class-action lawsuit.

12. Changes to These Terms

JetBack reserves the right to update or modify these Terms at any time, at its sole discretion. When changes are made, the updated version will be posted at https://getjetback.com/terms.

It is your responsibility to review the most current version of the Terms and Conditions before using the Services. Your use of the Services after any change has been published will be governed by the then-current Terms. If you do not agree to the modified Terms and Conditions, you must discontinue use of the Services.

View Guarantee Terms here.

13. Contact Information

For questions, feedback, or legal inquiries related to these Terms and Conditions, please contact us at [email protected].